01
Write knowledge as facts, not slogans
“I take intro calls on Thursdays” beats “let’s connect.” The concierge can only say what you stored.
Short notes on knowledge, persona, and what to do with the tasks that come back.
01
“I take intro calls on Thursdays” beats “let’s connect.” The concierge can only say what you stored.
02
Lumen, Harbor, Vesper, and Pike are starting voices — clarifier, host, editor, closer. The greeting is the first line a visitor hears.
03
Who you are, what you do, and how to take the next step. Everything else can wait.
04
Unanswered questions are the gaps in your knowledge. Answer them, then add the fact.